Client: A leading consulting firm (USA)
Industry: Tax, Consulting
Problem: Difficulties for new hires in finding relevant content across various internal systems during initial months of their on-boarding process.
Solution:
- Analyzed existing systems, identified the pain points and proposed a solution to address the business need
- Helped in better organizing exiting content, defined a common taxonomy to tag content from various internal systems
- Offered personalized content to each user based on their industry, service line, country, role, etc.
- Offered multiple views on the same content to make it easy to discover relevant content and address time specific needs of new hires
- Integrated social aspects to better engage learners and promote content. Offered an ability to view most popular and trending content, ability to share, like and favorite content items.
