Client: A leading consulting firm (USA)

Industry: Tax, Consulting

Problem: Difficulties for new hires in finding relevant content across various internal systems during initial months of their on-boarding process.

Solution:

• Analyzed existing systems, identified the pain points and proposed a solution to address the business need
• Helped in better organizing exiting content, defined a common taxonomy to tag content from various internal systems
• Offered personalized content to each user based on their industry, service line, country, role, etc.
• Offered multiple views on the same content to make it easy to discover relevant content and address time specific needs of new hires
• Integrated social aspects to better engage learners and promote content. Offered an ability to view most popular and trending content, ability to share, like and favorite content items.