Designing learning programs that promise to build a stronger workforce and improve employee engagement that eventually translates to better Returns-On-Investment (ROI) has become the norm. But in this relentless pursuit of tracking KPIs and improving ROI, most organizations often overlook a crucial component of learning effectiveness – learner emotions.

Emotional Intelligence (EI) is the ability to comprehend and control one’s own emotions as well as those of others. Measuring EI involves four core competencies: self-awareness, self-regulation, social awareness, and relationship management. EI is not a fixed attribute that we’re born with; but rather a set of skills that can be developed and enhanced over time. It governs the interactions, reactions, and relationships within an organization which eventually translates to happier employees and better ROI.

In the modern workplace, EI is not a buzzword anymore; it is the secret ingredient that revolutionizes the learning experience. Organizations that disregard the profound impact of learner emotions risk stifling, not only the potential for individual growth, but also the collective innovation, collaboration, and creativity that increase the progress of our workforce. More and more organizations are increasingly acknowledging its importance and these data points are proof of it. 

Source: Zipdo and Niagra Institute

How does EI translate to a better employee experience? 

Imagine a learning platform that is designed to assess the EI of all employees within an organization. The platform will ask a few simple questions to understand the strengths and weaknesses of each employee. It will then use this data to create self-assessment tests, provide valuable 360-degree feedback, provide insights on behavioral observations, and psychometric tests to provide a robust, comprehensive evaluation of the individual’s EI quotient. Such results will not only benefit the organization but will also empower the employees with clear, data-driven insights.

Suggested read: Why Data Analytics Is the Real Game-Changer for Your Learning Programs

But beyond assessments, we believe that EI holds the key to shaping the learning experience that is finely tuned to every individual’s needs to provide them with a personalized learning experience. EI can facilitate the alignment of learning objectives with personal values and interests, thereby fostering an environment of safety and trust for constructive criticism and praise that encourages and models a growth mindset.

Suggested read: Experience Personalized Learner Journeys with Adaptive Learning

We, at Adeptus, believe that by embracing EI (Emotional Intelligence), organizations can cultivate a vibrant culture of learning that values curiosity, collaboration, and diversity, where achievements are celebrated, and efforts are recognized. Ultimately, this holistic approach to include EI can enhance an organization’s overall performance by creating a positive and nurturing learning environment for its employees, fostering their holistic development, and contributing to the collective success of the organization.

Adeptus offers technology advisory services and innovative solutions to businesses that are looking to embrace emerging technologies. Learn more about us and see all the exciting projects we’ve done so far.

Authors: Pravin Kulange and Amit Kaveeshwar